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Mark T. Wendell
Ordering Information & Policies
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Mark T. Wendell Tea Company offers you the convenience of 24 hour a
day, 365 day a year online ordering in a secure server environment. If you need to contact us
for any reason, our Customer Service hours are Monday - Friday, from 9:00AM to 4:30PM,
Eastern Time. We can be reached at (978) 369-3709 by telephone and at (978)
369-7972 by fax.
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Order Placement
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• We attempt to ship all wholesale orders within 24
to 48 hours.
• Please note that orders are not shipped on weekends or on holidays.
• Due to changes in global currency values, general inflation and
energy costs, prices are subject to change without notice.
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Order Minimums
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• Effective March 1, 2006, our minimum order is $50.00.
There is a $6.50 processing fee for any order under $50.00.
• All case packs may be split into desired amounts.
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New Accounts
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• We accept MasterCard, Visa and American Express credit
cards for all initial orders. UPS COD's are not accepted for new accounts
ordering for the first time.
• To establish an open account, please
click here to complete our online
wholesale account application. We will process this form, e-mail
you a username and password, and mail you a credit application (should you
desire to establish billing terms in the future.) To establish credit, we
require favorable references from three businesses with which you currently
have established billing terms. For immediate shipment (upon our approval of
your wholesale account and your receipt of a username and password), we
accept MasterCard, Visa and American Express. Until credit terms have been
approved for your account, one of these credit cards must be used for all
initial orders.
• There are no shipping or handling fees on first orders, regardless
of size.
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Our Billing Terms and Shipping Information
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• For established
accounts, our billing terms are: 1% discount on invoice if paid within 10
days, and net payment is due within 30 days. F.O.B. West Concord,
Massachusetts.
• In addition to shipping costs, UPS charges $8.50 for COD orders.
We only accept COD orders for
established accounts that have alternate billing information, credit card or
Net 30 terms with the Mark T. Wendell Tea Company.
• There is a $9.00 service fee for any checks returned to us due to
insufficient funds.
• For accounts located East of the Mississippi River, there are no
shipping charges on orders of $350.00 or more.
• For accounts located West of
the Mississippi River, a 5% freight allowance is given on orders of
$350.00
or more.
• Any claims for shortages, damages or shipping errors must be reported
within 7 days of receipt of goods.
• We ship via UPS within the contiguous United States and via USPS to
Alaska, Canada, Puerto Rico and foreign countries.
• We do not drop ship wholesale
orders to third party accounts.
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* Shipped to
States East of the Mississippi. A 5% freight allowance on orders of
$350.00 or more applies to Canada and States West of the Mississippi
River. We
ship via UPS. |
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Special Requests
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• Please contact us about information on private
label packaging, custom tea blending and initial order suggestions.
• Educational material about tea is available upon request.
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Up to five product samples are
available upon request.
Click here to download our Wholesale Sample Request Form
in PDF format. (Additional samples are charged accordingly.) |
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Our Guarantee & Return Policy
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The Mark T. Wendell Tea Company has been importing and packaging fine
teas for almost 100 years. Our teas are of the highest quality and are guaranteed fresh
and flavorful. The bulk teas that we pack under our MTW label are shipped to us in
wooden tea chests and in foil sealed, air-tight boxes. When the tea chests arrive at
our warehouse, we inspect the tea leaves to confirm that they are of the highest quality.
We store our loose teas in air-tight rubber drums. This allows us to ensure a superior
product and to guarantee freshness. We do not ship out of date packaged goods (imported
products that we do not pack on site).
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If a customer is unhappy with a purchase or feels that an item was
received in error, we ask the customer to contact us immediately. We accept returns
during these circumstances and extend full refunds (including any return shipping
cost). Any claims for shortages, damages or shipping errors must be
reported within 7 days of receipt. We take pride in our products and want our customers to be completely
satisfied with their online tea purchases.
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Contacting the Company
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If you have any questions about our ordering information and policies
which have not been addressed above, please contact:
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Mark T. Wendell Tea Company
P.O. Box 1312
West Concord, MA 01742
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50 Beharrell Street • P.O. Box 1312 • West
Concord, Massachusetts 01742 USA
Phone: (978) 369-3709 • Fax: (978) 369-7972 |
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